Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be in the original unopened packaging.

Non-returnable items:

  • Gift cards
  • Downloadable software products or plans
  • Sale or Clearance Items
  • DIY Arcade Parts
  • Artwork or Prints
  • Cut-to-length items (ex: T-Molding)
  • Custom parts or artwork

Refund Policy

We offer a 100% money-back guarantee. If you are not completely satisfied with your purchase, you may request a full refund within seven (7) days of the invoice date. Refunds exclude shipping and handling charges and include a 20% restocking fee.  After 7 days, all sales are final.  

Return Policy

We will repair or replace defective items at no cost other than return shipping, provided the issue is not the result of misuse or improper handling.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 days.

Sale items

Only regular priced items may be returned. Sale items cannot be returned or refunded.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items Returned without an RMA

All returns require an RMA. Items sent to The Geek Pub without an RMA number will be held in storage for a maximum of 60 days. If the customer has not contacted us within that time to arrange payment for return shipping plus a $25 handling fee (+taxes) the item will be donated or destroyed. Without a valid RMA written on the box it is possible we will be unable to find your item(s) (as we have no way of tracking or identifying them) and the item(s) will not be refunded or replaced.

Items Returned by the Shipping Carrier(s)

For items returned to us by the shipping carrier(s) for non-delivery due to the following reasons:

  • Customer refused delivery, or requested return to sender without being directed to do so by us.
  • Customer failed/refused to sign for delivery when signature was required.
  • Customer failed to pickup order held at post office or local carrier office.
  • Customer failed/refused to pay import duties/taxes.
  • Customer provided an incorrect shipping address.
  • Customer was not available to receive or pickup package in locations where the carrier must leave tag on door.
  • Any other situation where customer did not accept, sign for, pay duties, taxes, or other import fees for a package.

We will refund your order minus shipping charges and a 20% restocking fee.

NOTE: For certain mitigating circumstances we may offer to waive the 20% restocking fee. Shipping costs are non-refundable.