It is our mission to make sure you are a satisfied customer. If any component of your order is defective or damaged we will replace it free of charge for 90 days. In most cases the manufacturer offers an additional warranty up to two years, depending on the vendor.
We accept returns within 7 days of shipping for a full refund of the purchase price for most products. Customer is responsible for all packaging and return shipping charges, including insuring the return with the carrier. Arcade cabinets, cabinet kits, and plans are non-returnable and non-refundable. If the product is damaged during shipping do not accept the package from the carrier. If for some reason you did not notice the damage before you accepted the package, we will file a claim with the carrier and replace the damage part. We will need pictures of the damaged packaging and damaged product before we can initiate this process. We have the right to either replace the damaged part with a new part or refurbished part.
Any non-authorized customer or 3rd party modifications to the part, cabinets, or kits will void the warranty. Any commercial use voids the warranty. All decisions by The Geek Pub are final.
To initiate a return, replacement, or refund request: Contact Customer Service